The Royal Square Hotel – NEC & Birmingham Airport is a 3-star establishment located at 117 Coleshill Road, Marston Green, Birmingham B37 7HT, United Kingdom. Situated approximately 1 mile from the National Exhibition Centre (NEC) and 2.2 miles from Birmingham Airport, the hotel offers convenient access for both business and leisure travelers. The property features a garden, private parking, a shared lounge and a bar, aiming to provide a comfortable and welcoming environment for its guests.
Advertisements
The hotel offers a variety of amenities including free Wi-Fi, room service and a 24-hour front desk. Guests can enjoy a continental breakfast and have access to a concierge service and currency exchange facilities. The rooms are equipped with desks, televisions, private bathrooms, kettles for tea and coffee, complimentary water bottles and wardrobes.
Additionally, the hotel provides a “pay, park and fly” service, allowing guests to park their vehicles securely while traveling from Birmingham Airport.
While specific details about the hotel’s founding year and ownership are not readily available in the provided sources, the Royal Square Hotel emphasizes its commitment to understanding the necessities of both corporate and leisure travelers.
The establishment strives to maintain high standards of cleanliness, safety and hygiene throughout its premises, ensuring a pleasant stay for all guests
Employment Type: Full-Time
Shift and Schedule:
- 12-hour shifts
- Day shift only
- Monday to Friday work week
Work Location:
- Birmingham, B37, United Kingdom
Employee Benefits
As part of the comprehensive employee package, the following benefits are included:
- Company Pension: Participation in the company’s pension scheme to support your retirement planning.
- Discounted or Free Meals: Access to discounted meals or occasionally free meals, to ensure staff have convenient, affordable meal options.
- Employee Discount: Enjoy exclusive discounts on a variety of products and services as an employee.
- Free and On-Site Parking: Ample on-site parking is provided at no cost, allowing easy and secure access to the workplace.
- Store Discounts: Avail additional discounts at the store affiliated with the hotel.
- UK Visa Sponsorship: For eligible international applicants, UK visa sponsorship is available, opening opportunities to work in the UK legally under the support of the company.
The Hotel Operations Manager will play a crucial role in overseeing all aspects of hotel operations, ensuring that guests receive exceptional service and that the facility runs efficiently. This role involves managing a variety of teams including front desk, housekeeping and maintenance, to maintain a high standard across all departments.
An ideal candidate will demonstrate outstanding leadership skills and have experience in the hospitality industry. Below is an in-depth look at the responsibilities and requirements for this position:
Key Responsibilities
Daily Operations Management
As the Hotel Operations Manager, the primary responsibility is to oversee the hotel’s daily operations, ensuring that each department functions seamlessly and efficiently. This involves coordinating between various teams to ensure that each area performs optimally, from guest check-ins and check-outs to housekeeping and property maintenance.
Supervision and Staff Management
A significant aspect of this role is the effective management and supervision of the hotel staff. The role includes overseeing teams such as the front desk, housekeeping and maintenance to ensure that they adhere to service standards and work cohesively. Regular training sessions, performance evaluations and schedule management are crucial tasks under this responsibility to maintain high productivity and team morale.
Exceptional Guest Service and Issue Resolution
Delivering excellent guest service is at the heart of this position. The Hotel Operations Manager must be proactive in addressing guest needs, ensuring that every guest experiences a welcoming and comfortable stay. In the event of complaints or issues, the manager will take immediate action to resolve these matters, reinforcing a positive experience for the guests.
Strategic Planning for Occupancy and Revenue Maximization
Part of the managerial role involves implementing strategies designed to maximize the hotel’s occupancy rate and boost revenue. By understanding market trends and collaborating with the sales and marketing teams, the manager will devise promotions, pricing strategies and guest retention initiatives aimed at increasing the hotel’s appeal to potential guests.
Expense Monitoring and Profitability Management
The Hotel Operations Manager is responsible for monitoring the hotel’s expenses, ensuring that all operations are cost-effective without compromising service quality. Budget management and regular expense reviews are critical to keeping the hotel profitable.
Collaborative Sales and Marketing Efforts
Working closely with the sales and marketing team, the manager will help promote the hotel’s offerings making sure that it stands out in a competitive market. This collaboration aims to attract new guests and retain existing ones through targeted marketing campaigns, loyalty programs and service upgrades.
High Standards of Cleanliness, Safety and Hygiene
Maintaining cleanliness, safety and hygiene across all areas of the hotel is crucial. The Hotel Operations Manager will establish and enforce stringent protocols to ensure a safe, clean environment that meets industry standards, protecting both guests and staff.
Compliance with Policies, Procedures and Regulations
Ensuring the hotel complies with both internal policies and external regulations is an integral part of this role. The manager will enforce adherence to all standard operating procedures (SOPs) and local regulations, thereby minimizing operational risks and ensuring legal compliance.
Human Resources Functions
Handling human resources responsibilities is an essential aspect of this position including hiring, training, scheduling and conducting performance evaluations for hotel staff. This involves working closely with the HR department to recruit competent staff and ensure that each employee receives adequate training and guidance for their respective roles.
Job Requirements
Candidates interested in the Hotel Operations Manager position should meet the following requirements to ensure they are well-equipped to handle the role’s demands:
- Leadership Experience in the Hospitality Industry
Prior experience in a leadership position within the hospitality industry is essential. Candidates should have a solid understanding of hotel management, with experience in supervising various departments and coordinating team efforts to achieve service excellence. - Strong Supervisory and Management Skills
Exceptional supervisory and management skills are necessary for this role, as it involves leading multiple teams and managing day-to-day operations effectively. A successful candidate will demonstrate the ability to motivate and inspire staff while ensuring adherence to company standards and policies. - Excellent Communication and Interpersonal Skills
Communication is key in a guest-oriented environment. The ideal candidate must possess excellent communication skills to interact positively with both guests and staff, addressing concerns, providing guidance and ensuring clear and open lines of communication across all departments. - Multilingual Abilities (Preferred)
The ability to speak multiple languages is a valuable asset in this position, especially in a multicultural setting where guests may come from diverse backgrounds. While not mandatory, multilingual skills can enhance guest interactions and improve the overall guest experience. - Comprehensive Knowledge of Hotel Operations and Guest Services
The candidate should have an in-depth understanding of hotel operations and guest services including check-in/check-out procedures, room service and facility maintenance. This knowledge enables the manager to troubleshoot and resolve operational issues swiftly. - Familiarity with Human Resources Practices
Experience with human resources practices including recruiting, training and performance evaluations, is essential. The manager must be comfortable handling HR responsibilities to maintain a motivated, skilled and compliant workforce. - Strong Problem-Solving Skills and Attention to Detail
Problem-solving skills are vital in this role, as the manager will often need to make quick decisions to address guest concerns or operational issues. A keen attention to detail is also essential to maintain the quality and consistency of services across the hotel. - Ability to Manage Multiple Tasks and Perform Under Pressure
Working in a fast-paced environment, the manager must demonstrate the ability to handle multiple tasks simultaneously and perform effectively under pressure. Time management and organizational skills are key to balancing various responsibilities without compromising service standards.
Additional Information
This job description provides a broad outline of the responsibilities and qualifications expected for the Hotel Operations Manager position. It is not an exhaustive list, as the role may involve additional duties to support hotel operations and ensure the establishment’s overall success.
Additional Pay
- Commission pay: Eligible employees may receive commission-based incentives, offering additional earning opportunities based on performance and contributions to the hotel’s revenue goals.
Work Schedule
The role follows a structured schedule that includes:
- 12-hour shifts
- Day shift hours
- Monday to Friday workdays
Application Questions
Prospective applicants are encouraged to review the following questions, as responses will help assess suitability for the role:
- Languages Spoken: In addition to English, what other languages do you speak?
- Visa Status: If you are not a British citizen, what is your current visa status and when does it expire?
Education Requirements
- Bachelor’s Degree (Preferred): While a bachelor’s degree is preferred, relevant experience in hospitality management or a related field may also be considered.
Licensure/Certification
- UK Driving Licence (Preferred): A UK driving licence is advantageous, especially for roles that may require occasional travel or off-site errands.
Work Location:
- On-Site (In-Person): This role requires in-person attendance at the hotel location in Birmingham, B37, to ensure the effective management of daily operations and team oversight.
